Customer support Executive

Job highlights

• The role involves handling customer queries,managing property-related documentation,ensuring smooth communication between clients and internal teams,and providing an excellent customer service experience throughout the sales and post-sales process. Key Responsibilities: .
• Address complaints and ensure quick resolution while maintaining a positive customer experience

We are seeking a dedicated and customer-focused Customer Support Executive to join our Real Estate Group. The role involves handling customer queries, managing property-related documentation, ensuring smooth communication between clients and internal teams, and providing an excellent customer service experience throughout the sales and post-sales process.

Key Responsibilities:

1. Customer Interaction & Query Resolution

   • Act as the first point of contact for all customer inquiries (calls, emails, walk-ins).
   • Provide accurate and timely information regarding projects, pricing, documentation, and possession.
   • Address complaints and ensure quick resolution while maintaining a positive customer experience.

2. Sales & Post-Sales Support

   • Assist the sales team with customer follow-ups, booking confirmations, and agreement documentation.
   • Coordinate with customers for payments, loan documentation, and registration formalities.
   • Maintain regular communication with clients regarding project updates, handovers, and possession schedules.

3. Relationship Management

   • Build long-term relationships with customers to enhance brand loyalty.
   • Ensure high levels of customer satisfaction by proactive support and assistance.
   • Gather feedback from customers and share insights with management for process improvements.

4. Coordination with Internal Teams

   • Work closely with sales, legal, accounts, and project teams for customer requirements.
   • Ensure proper documentation, records, and customer data management in CRM systems.
   • Support in organizing site visits, client meetings, and handover events.

5. Reporting & Documentation

   • Maintain customer interaction logs, complaints, and resolution records.
   • Prepare MIS reports on customer support activities and share with management.
   • Ensure compliance with company policies and real estate regulatory requirements (RERA).