Customer Support Executive

Job highlights

• Preferred Candidate Profile
• Prior experience in inside sales,telesales,customer support,e-commerce,or retail sales is preferred
• Provide a smooth and professional customer experience throughout the buying journey
• Good problem-solving and interpersonal skills

Role & Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, and email.
• Understand customer requirements and recommend suitable automotive products based on their needs.
• Convert enquiries and leads into confirmed orders through effective communication and follow-ups.
• Proactively follow up with prospective customers through calls and WhatsApp to drive closures.
• Upsell and cross-sell relevant products wherever appropriate.
• Handle customer queries related to products, availability, pricing, orders, shipping, returns, and other post-sales concerns.
• Provide a smooth and professional customer experience throughout the buying journey.
• Maintain accurate records of leads, customer interactions, follow-ups, and sales.
• Coordinate with internal teams to ensure smooth order processing and timely resolution of customer issues.
• Work towards monthly sales and conversion targets while maintaining high customer satisfaction.

Preferred Candidate Profile

• Excellent verbal and written communication skills in English and Hindi.
• Prior experience in inside sales, telesales, customer support, e-commerce, or retail sales is preferred.
• Strong sales orientation with the ability to understand customer requirements and confidently close sales.
• Self-motivated, target-driven, and comfortable with regular follow-ups.
• Good problem-solving and interpersonal skills.
• Professional, positive, and customer-focused attitude.
• Comfortable handling multiple customer conversations simultaneously across calls and WhatsApp.
• Interest in motorcycles, cars, or automotive products is a strong advantage.