Customer Support Executive

Job highlights

• Graduates from any stream .

• Fresher or 0 to 2 years in customer care . English and Hindi Speaking is preferable

• Qualifications and Experience

• Proven customer support experience is an added advantage. .

• Handle customer complaints and provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution.

• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Take an extra mile to engage customers.

Qualifications and Experience

• Graduates from any stream
• Fresher or 0 to 2 years in customer care
• English and Hindi Speaking is preferable. Roles and Responsibilities.

Desired Candidate Profile

• Excellent Communication in Hindi is mandatory.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt and respond to different types of characters.
• Proven customer support experience is an added advantage.