Customer Support Executive

Job highlights

• 1-5. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
• . 1-5 years of experience in customer support or customer service. .
• . Good problem-solving and interpersonal skills

Customer Support Executive

Job Title : Customer Support Executive

Key Responsibilities:

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide timely resolutions.
• Follow up with customers to ensure issues are resolved.
• Maintain records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer issues.
• Escalate complex issues to the appropriate team.
• Meet defined customer service and response-time targets.
• Maintain a professional approach while interacting with customers.

Requirements:

• 1-5 years of experience in customer support or customer service.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Ability to handle customers professionally.
• Basic knowledge of CRM/ticketing tools and MS Office.
• Willingness to work from the office and in the specified shift.

Work Mode :

Full-time

Job :

IT&Services

Location :

Hyderabad

Years of Experience :

1-5

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.