Customer Support Executive

Language Preference: English, Hindi and Bengali

Job Description:

We are seeking a female dedicated and customer-oriented Customer Support Executive who is fluent in Bengali, Hindi, and English. The ideal candidate will handle customer queries, provide solutions, and ensure a smooth customer experience across all communication channels.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and chat.
• Resolve product or service problems by clarifying the customer’s complaint and providing the best solution.
• Document all interactions and follow up to ensure complete resolution.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with internal teams to resolve customer issues efficiently.

Requirements:

• Proficiency in Bengali, Hindi, and English (spoken).
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks effectively.
• Basic computer knowledge and familiarity with CRM systems is a plus.
• Prior experience in customer support is an advantage.

Benefits:

• Competitive salary package.
• Opportunity for career growth.
• Positive and collaborative work environment.

If you are passionate about helping others and can communicate effectively in Bengali, Hindi, and English, we would love to hear from you!

Job Type: Full-time

Pay: From AED2,500.00 per month

Work Location: In person