Customer Support Executive

Company: Xech Technologies Pvt. Ltd.
Location: Andheri East, Mumbai
Experience: 1–3 years, preferably with a consumer electronics or home appliances brand
Qualification: Graduate or equivalent

About the Role
We are looking for a Customer Support Executive to handle product queries, complaints and after-sales support. The candidate should understand electronics products and guide customers through basic troubleshooting.

Key Responsibilities

• Respond to customer queries through calls, emails, WhatsApp and online platforms.
• Explain product features, usage instructions and warranty terms clearly.
• Provide basic troubleshooting for electronics and appliances.
• Handle complaints, warranty claims, returns and replacement requests according to company policy.
• Coordinate with Technical, Quality, Warehouse and E-commerce teams for timely resolution.
• Track open complaints, follow up with customers and maintain accurate service records.
• Escalate recurring product issues and share customer feedback with the concerned teams.
• Handle dissatisfied customers professionally and ensure timely updates.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person