Customer Support Executive

Job highlights

• Appropriate and timely follow-ups wherever required

• Good Interpersonal Skills

• Ability to take and handle stress and pressure.

• Good Interpersonal Skills.

• Exhibiting patience in order to appease the most difficult clients.

• Following through on inquiries to ensure completion and satisfaction of work.

• Negotiating acceptable terms for both the company and the customer.

Job Role :

As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers.

Key Responsibilities :

1. A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof.
2. Maintaining records of transactions and interactions.
3. Appropriate and timely follow-ups wherever required.
4. Escalate unresolved queries to respective departments for accurate redressal.
5. Familiar with CRM systems and practices.