Customer Support Executive

Position Summary

Digibox blends IoT, AI and logistics through a network of smart lockers where customers can collect and return parcels 24/7. As a Customer Support Executive, you will be the voice of Digibox for our customers and partners, working closely with our operations team to keep every parcel journey smooth.

Key Responsibilities

• Handle inbound and outbound customer calls regarding parcel collection, returns, and other queries, and assist customers with parcel-related issues.
• Coordinate with cross-functional teams, report issues according to the SOP, and follow up until resolution.
• Follow client-specific processes and instructions, update relevant information in company and client systems, and maintain accurate records.
• Maintain proper internal coordination and external client communication.

Qualifications

• HSC or equivalent. A Bachelor’s degree in any discipline is welcome but not mandatory.
• Freshers are welcome to apply. 1-2 years of experience in customer support, call center or a similar role is a plus.
• Fluent spoken Bangla and good working English.
• Clear, polite, and confident phone communication.

Preferred Skills

• Experience in e-commerce, courier or logistics customer service.
• Comfortable with MS Excel, Words, Power Point and Google Docs.
• Strong problem-solving and follow-up skills.
• Ability to stay calm and professional under pressure.
• Good record keeping and attention to detail.

What We Offer

• Monthly salary of BDT 12,000 – 15,000.
• Opportunity to grow with the only company in Bangladesh blending IoT, AI and logistics.
• Supportive team and hands-on learning in a fast-growing startup.

How to Apply

Send your updated CV to [email protected] with the subject line “Customer Support Executive” by 25 October 2026.

Company Job Overview

Digibox Limited

Employment Type

Full-Time

Location

Gulshan, Dhaka

Email

[email protected]

Application Deadline

25 October 2026