Customer support Executive

Job highlights

• Excellent communication and interpersonal skills . Strong problem-solving and analytical skills . Ability to multitask and prioritize tasks effectively . Good organizational and time management skills .

Trikuta Global Technologies Pvt Ltd is looking for Customer support Executive to join our dynamic team and embark on a rewarding career journey Possessing excellent product knowledge to enhance customer support

Handling customer concerns and complaints in a timely manner

Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed

Document customer interactions and transactions in a clear and concise manner

Provide feedback to management and other departments to improve customer service and support processes

Meet or exceed individual and team performance metrics, such as response time and customer satisfaction

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Ability to multitask and prioritize tasks effectively

Good organizational and time management skills

Familiarity with customer service and support software, such as a CRM or help desk platform