Customer Support Executive

Job Title: Customer Support Executive

Position Type: Full-time, on-site

Experience: Minimum 6 months to 1 year experience in international cold calling

Location: PECHS Block 2

Shift Timings: 8 :00 PM to 5:00 AM (NIGHT SHIFT)

As a Customer Support Executive at TechMatter, you will play a crucial role in ensuring outstanding customer experiences. We are seeking individuals with international cold-calling experience, along with excellent communication skills.

Responsibilities:

• Conduct outbound calls to international clients to promote our products and services.
• Build and maintain strong customer relationships through effective communication.
• Address customer inquiries, and concerns, and provide timely resolutions.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and support teams to meet and exceed customer expectations.
• Stay updated on our products and services to provide accurate information to customers.

Requirements:

• Minimum of 6 months to 1 year of experience in international cold calling.
• Excellent verbal and written communication skills in English.
• O/A Level background is a plus.
• Strong interpersonal skills and the ability to work effectively in a team.
• Customer-focused with a problem-solving mindset.
• Ability to handle a high volume of calls with professionalism and patience.

If you meet the qualifications and are excited to be a part of our team, kindly apply here.

For Any Queries:

Feel free to contact us via email on [email protected] or WhatsApp on 0336-3330905 , if you have any questions or need further information.