Customer Support Executive

Roles and Responsibilities

• Provide excellent customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Utilize CRM software to manage customer interactions, track progress, and maintain accurate records.
• Collaborate with internal teams to resolve complex technical issues or escalations.
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction ratings.

Desired Candidate Profile

• 1-3 years of experience in BPO/customer support industry (voice process).
• Bachelor's degree in any discipline (preferably B.Tech Computers).
• Excellent communication skills in English, Tamil, Hindi languages; ability to work on night shifts (24x7).
• Proficiency in CRM management tools; knowledge of computer applications including MS Office Suite.