Customer Support Executive

Job highlights

• Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users

PAC Cosmetics is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey

1. Managing a team of representatives offering customer support.
2. Overseeing the customer service process.
3. Resolving customer complaints brought to your attention.
4. Creating policies and procedures.
5. Planning the training and standardization of service delivery.
6. Selecting and hiring new staff.
7. Monitoring the work of individual representatives and of the team.
8. Conducting quality assurance surveys with customers and providing feedback to the staff.
9. Possessing excellent product knowledge to enhance customer support.
10. Maintaining a pleasant working environment for your team

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.