Customer Support Executive

• Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product information, order status, shipping inquiries, returns, and other concerns promptly and professionally
• Investigate and resolve customer complaints and issues regarding orders, payments, refunds, or any other matters efficiently and effectively to ensure customer satisfaction
• Collaborate with the fulfilment team to ensure accurate and timely processing of orders, shipment tracking, and delivery updates for customers
• Manage return and exchange requests, initiate return authorizations, and process refunds or replacements in accordance with company policies
• Stay informed about product updates, promotions, and company policies to provide accurate information and support to customers
• Document customer interactions, feedback, and complaints in the customer support system. Report recurring issues or trends to management for further analysis and resolution
• Gather and relay customer feedback to the appropriate departments to help improve products, services, and the overall customer experience.

Qualification:

• Minimum 6 months to 1 year of customer support experience, preferably from retail or e-commerce industry
• Graduate in any stream
• Good verbal and written communication skills
• Languages known English, Hindi and Kannada/Telugu/Tamil/Malayalam

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person