Customer Support Executive

Role & responsibilities

Role: Handle incoming customer calls,

resolve queries/complaints, provide

basic technical support

Key Skills: Strong communication,

good listening, phone etiquette,

tech-friendly

Responsibilities:

Manage multiple calls efficiently

Ensure quick and digital resolution of

issues

Build positive customer relationships &

handle escalations

Expectation:

Good product & process knowledge

High call handling & resolution efficiency

Contribute to team performance and

customer satisfaction

Requirement Details

Education Qualification

Electrical Engineer preferred

Experience (in years)

2

Skill Set Requirement

Strong verbal & written communication

skills

Good listening skills & phone etiquette

Basic technical understanding (electrical/

products)

Ability to handle multiple calls & multitask

efficiently

Good problem-solving & customer

handling skills

Comfortable with computers, CRM

tools & digital platforms

Ability to remain calm and de-escalate

situations

Preferred candidate profile