Customer Support Executive

Role & responsibilities

• Manage customer queries and provide support through chat and phone calls.
• Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Coordinate with internal teams to address escalations and ensure timely resolution.
• Maintain accurate records of customer interactions and follow-ups.
• Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
• Adhere to company policies, processes, and service quality standards.

Preferred candidate profile

• Freshers are welcome to apply.
• Good communication skills in Hindi and English (Hindi is mandatory).
• Strong customer-handling and problem-solving abilities.
• Comfortable handling both chat and voice support.
• Basic computer knowledge and ability to learn new tools.
• Customer-focused, patient, and willing to work in rotational shifts and rotational weekly offs.
• Immediate joiners preferred.