Customer Support Executive

Roles and Responsibilities :

• Handle domestic voice calls from customers in Hindi and English, resolving their queries and concerns in a timely manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Maintain records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-3 years of experience in BPO/Call Centre industry.
• Proficiency in speaking Hindi and English languages (written communication skills are also required).
• Strong understanding of basic computer applications such as MS Office Suite.