Customer Support Executive

Role & responsibilities

Customer Communication & Assistance

• Multi-channel handling: Respond to customer inquiries promptly via phone calls, emails, and live chat platforms.
• Inquiry resolution: Provide accurate, valid, and complete information by using the right methods and tools.
• Customer retention: Maintain a positive, empathetic, and professional attitude toward customers at all times.

Problem Solving & Troubleshooting

• Issue diagnosis: Identify and troubleshoot customer complaints or technical difficulties.
• Procedure adherence: Follow communication scripts, standard operating procedures (SOPs), and guidelines when handling different issues.
• Escalation management: Route complex or unresolved issues to senior team members or specialized departments with clear documentation.

Preferred candidate profile

Any Degree

Good Communication Skill