Customer Support Executive

Hiring: Customer Support Executive International Voice Process

Job Title: Customer Support Executive
Process: International Voice Process
Job Locations: Hyderabad, Bangalore, Noida
Job Type: Full-Time
Department: Customer Service / Operations

Job Summary

We are hiring enthusiastic and customer-focused professionals for the position of Customer Support Executive – International Voice Process. The ideal candidates should have good English communication skills, a customer-oriented approach, and the ability to handle international customer queries over the phone.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Resolve customer queries, concerns, and complaints professionally.
• Provide accurate information about products, services, and processes.
• Maintain high standards of customer satisfaction and service quality.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update details in the CRM system.
• Follow company policies, quality standards, and call-handling procedures.
• Achieve daily, weekly, and monthly performance targets.

Required Skills

• Excellent verbal communication skills in English.
• Good listening, problem-solving, and interpersonal skills.
• Ability to handle international customers professionally.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Ability to work in a target-driven environment.
• Customer-focused attitude with a willingness to learn.

Eligibility Criteria

• Education: Any Graduate / Undergraduate (as per company requirements).
• Experience: Freshers and experienced candidates can apply.
• Language: Good English communication is mandatory.
• Age: As per company policy.
• Shift: Flexible to work in rotational shifts and night shifts.
• Location: Hyderabad, Bangalore, or Noida.
• Joining: Immediate joiners and candidates with short notice periods preferred.

Preferred Candidate Profile

• Candidates with prior experience in international voice processes, BPO, call centres, or customer service will have an advantage.
• Candidates should be comfortable speaking with international customers.
• Candidates must be willing to work from the assigned office location, if the role is office-based.

What We Offer

• Competitive salary based on experience and interview performance.
• Professional training and development opportunities.
• Career growth in the customer service and BPO industry.
• Supportive work environment.

How to Apply

Interested candidates who meet the above requirements are encouraged to apply with their updated resumes.

Keywords: Customer Support Executive, International Voice Process, Customer Service Executive, International BPO, Voice Process, Call Centre Executive, Customer Care Executive, English Communication, BPO Jobs, Hyderabad Jobs, Bangalore Jobs, Noida Jobs.

Contact :

Kiran

+91 92475 79744

[email protected]