Job Description: Customer Support Executive

About Us :

Futuristic Climate Controls Pvt. Ltd. (www.futuristicclimatecontrols.in) is a premier distributor and stockist of industrial process instrumentation, sensors, and HVAC control systems based in Ahmedabad, Gujarat. Since 2008, we have partnered with global industry leaders like Honeywell, Wika, Baumer to supply high-precision transmitters, Switches gauges, and automation controls to industrial clients nationwide.

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Position Title: Customer Support Executive

Location: Ahmedabad, Gujarat

Experience Required 1 – 10 Years

Industry Preference: Industrial Instrumentation / Process Automation / HVAC Controls

Job Overview

We are looking for a customer-focused Customer Support Executive to manage post-sales technical support from our Ahmedabad office. The ideal candidate will have prior experience supporting clients in the industrial instrumentation and automation sector, handling queries regarding Pressure, Temperature, Flow, Level, and HVAC Transmitters, Switches, and Gauges. You will be responsible for providing prompt solutions, maintaining high client satisfaction, and resolving order or product issues efficiently.

Key Responsibilities

* Technical Assistance: Handle incoming client calls, emails, and online inquiries regarding product installation, Wiring, Integration with other instruments or any other query post sales.

* Issue & Complaint Resolution: Address client grievances, coordinate replacement/repair requests or returns according to company policies, and ensure minimal downtime for the customer.

* Feedback & Relationship Maintenance: Collect customer feedback, follow up after delivery to ensure product performance, and maintain long-term positive client relationships.

* Record Keeping: Update and maintain customer interaction logs, feedback reports, and complaint resolution histories

Qualifications & Key Skills

* Domain Knowledge: 1 to 10 years of experience in customer support or client coordination, preferably within industrial instrumentation, sensors, or HVAC equipment.

* Communication Skills: Excellent verbal and written communication skills in English, Hindi, and Gujarati.

* Problem-Solving Ability: Strong analytical and conflict-resolution skills to resolve customer issues calmly and quickly.

* Tools & Software: Proficiency in MS Office (Word, Excel) and Tally Prime/ERP9

Please share your CV to [email protected]