Customer Support Executive

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications

• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)

• Refer unresolved customer grievances or special requests to designated departments for further investigation

• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

• Bachelors or above

• Customer support and other job experience preferred

• Must be flexible to work in shifts

• Good Written and Verbal English Communication

• Proficiency with MS Office (Particularly MS Excel and MS Word)

• Collaborative mindset

• Customer service focus

• Hands-on-problem solving ability

• The ability to communicate technical information in a simple manner