JOB OPENING: Customer Support Executive

**Salary:** ₹16,000 - ₹23,000 per month

**Location:** Narela Industrial Area, Delhi

**Employment Type:** Full-time

**Mode:** WFH

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Company Description

NEODRIFT® is a premier destination for innovative car and bike accessories, offering a wide range of high-quality products such as art leather seat covers, car neck cushions, back support cushions, and durable car organizers. Designed for vehicles from leading brands such as Tata, Hyundai, Maruti, and Mahindra, NEODRIFT® combines functionality, comfort, and style.

Our collection includes premium seat cushions, microfiber cloths, and water-resistant accessories crafted for durability and optimal protection. We are committed to enhancing our customers' driving experience through high-quality automotive accessories. Visit www.neodrift.in to explore our complete product range.

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Role Description

This is a full-time WFH role for a Customer Support Executive. The position is based in Narela Industrial Area, Delhi, with the flexibility to work remotely when required.

The Customer Support Executive will be responsible for managing customer interactions across multiple channels, addressing inquiries, resolving complaints, and providing product-related support. The role involves ensuring timely responses to customer queries, maintaining high levels of customer satisfaction, and collaborating with internal teams to deliver an excellent customer experience.

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Key Responsibilities

* Handle customer inquiries through calls, emails, WhatsApp, marketplaces, and other support channels.

* Resolve customer complaints and provide appropriate solutions within defined timelines.

* Assist customers with product-related queries and basic troubleshooting.

* Maintain accurate records of customer interactions and support activities.

* Coordinate with internal teams to resolve customer concerns efficiently.

* Ensure a positive customer experience and maintain high customer satisfaction levels.

* Monitor customer feedback and suggest improvements to enhance service quality.

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Qualifications

* Strong experience or understanding of Customer Support, Customer Satisfaction, and Customer Service principles.

* Proficiency in managing online customer support and resolving customer inquiries through digital channels.

* Experience in handling product-related queries and providing technical assistance when required.

* Excellent communication, problem-solving, and interpersonal skills.

* Ability to multitask effectively and prioritize customer needs in a fast-paced environment.

* Familiarity with CRM software and customer support tools is an added advantage.

* Bachelor's degree or equivalent experience in Customer Support, Business Administration, or a related field is preferred.

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Required Skills

* Customer Support & Customer Service

* Complaint Resolution

* Online Customer Support

* Verbal & Written Communication

* Problem Solving

* Multitasking

* CRM Software (Preferred)

* Microsoft Excel (Basic to Intermediate)

* Team Collaboration

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Industry

Motor Vehicle Parts Manufacturing