Customer Support Executive

Company Description:

Aroleap builds premium wall-mounted smart home gyms for India's most driven professionals — high-performance strength training without sacrificing schedules or space. The Aroleap X combines motor-controlled digital resistance with AI-powered coaching to deliver a complete training experience in under 10 sq ft. Backed by a four-shark deal on Shark Tank India and India's only patent in the category, Aroleap has 1,200+ machines deployed across 200+ cities — including the Indian Army, Indian Navy, AIIMS, and Zerodha. Our mission is to help people outperform in every area of life by elevating how they train.

Role Description:

This is a full-time, on-site role at a WeWork office in Bengaluru, 6 days a week on a rotating schedule (work days and weekly offs rotate, including some weekends). As Customer Support Executive, you'll be the voice of Aroleap for our customers — owning the journey from the moment a machine ships to every service visit after.

About half your time goes into coordinating installations across cities:

• Sending shipping notices and keeping customers updated on delivery

• Chasing install details early — floor, lift access and maps location — so nothing holds up a visit

• Booking install slots and coordinating with our technician network

• Keeping every promised time slot, every time

The other half is customer follow-up and troubleshooting:

• Handling customer conversations on WhatsApp, calls and email with professionalism and empathy

• Troubleshooting hardware faults over video call

• Spotting repeat faults and escalating them quickly, not patching them again and again

• Maintaining clean records of every interaction and sharing insights with product and ops teams

Qualifications:

• Excellent spoken and written English and fluent Hindi (must have); Kannada is a bonus

• Hardworking and self-driven — you don't need someone checking in to get things done

• Strong customer-handling skills — able to manage 20–30 conversations a day with professionalism and empathy

• Comfortable coordinating with logistics partners and field technicians in a fast-paced environment

• Working knowledge of Excel / Google Sheets and messaging tools; WhatsApp Business experience is a plus

• Organised, proactive, and calm under pressure

• 0–2 years of experience; prior work in customer support, operations, or logistics is an advantage

• Interest in fitness, consumer hardware, or health-tech is a plus

Why Join Us

• No micromanagement — you get independence and are trusted to run your work your way

• Real ownership from day one — you won't be a ticket-closer; you'll own the full customer journey across support, operations, and logistics

• A fast-paced workspace — Aroleap is one of India's fastest-growing fitness tech companies, fresh off a four-shark deal on Shark Tank India and scaling rapidly across B2C and institutional segments

• Learn how a hardware startup actually runs — hands-on exposure to logistics, installations, product feedback loops, and cross-functional coordination

• Grow with the company — early team members take on bigger roles fast as we scale

• Work alongside the founding team — direct access, quick decisions, no bureaucracy

Compensation: ₹25,000 – ₹35,000 per month.

How to Apply

Apply directly on LinkedIn.

We review every application and respond to shortlisted candidates within a week.