Customer Support Executive - Cox (sneha)

Contact HR Sneha - 9867820531

We are hiring Customer Service Executives for the Cox Communications process. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.

Key Responsibilities:

• Handle inbound customer service calls and resolve customer queries.

• Assist customers with broadband, internet connectivity, billing, and account-related concerns.

• Retain existing customers by addressing concerns and offering suitable solutions.

• Identify upselling opportunities and promote relevant products/services.

• Maintain high levels of customer satisfaction and service quality.

• Accurately document customer interactions and follow process guidelines.

Eligibility Criteria:

• Minimum HSC/Graduate.

• Good communication skills in English.

• Customer service experience preferred.

• Freshers with excellent communication skills may also apply.

Salary & Benefits:

• Salary: 20,000 25,000 per month.

• Performance Incentive: Up to 2,000 per month.

• Additional earnings through Upselling and Retention incentives.

Shift Details:

• 24x7 Rotational Shifts.

• 5 Days Working.

• 2 Rotational Week Offs.

Location: Andheri

Preferred Skills:

• Strong customer handling skills.

• Problem-solving ability.

• Basic computer knowledge.

• Ability to work in rotational shifts.

Interested candidates can apply and be a part of a dynamic customer service team with excellent growth opportunities.