Customer Support Executive/ CRM

Job Description – Customer Relationship Executive

Position: Customer Relationship Executive

Experience Required: 6 Months – 1 Year

Location: [Insert Location]

Department: Customer Service / Sales Support

Reports To: Customer Relationship Manager / Sales Head

Role Overview:

We are looking for a proactive and customer-focused Customer Relationship Executive to build and maintain strong relationships with clients. The candidate will be responsible for handling customer queries, ensuring customer satisfaction, and supporting business growth through excellent service.

Key Responsibilities:

• Act as the first point of contact for customer queries, requests, and complaints.
• Build and maintain long-term relationships with clients by understanding their needs.
• Assist the sales and business development team in managing client accounts.
• Follow up with customers for feedback, payments, and service-related issues.
• Maintain records of customer interactions and update CRM/database regularly.
• Resolve customer complaints quickly and effectively, escalating complex issues when needed.
• Support in preparing client reports, proposals, and presentations.
• Contribute to customer retention and upselling initiatives.

Key Skills & Competencies:

• Strong communication (verbal & written) and interpersonal skills.
• Basic knowledge of CRM software and MS Office (Excel, Word, Outlook).
• Problem-solving attitude with a customer-first approach.
• Ability to handle pressure and manage multiple client requests simultaneously.
• Good negotiation and follow-up skills.
• Positive attitude, professional behavior, and eagerness to learn.

Educational Qualification:

• Bachelor’s degree in Business Administration, Commerce, Marketing, or any relevant field.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person