Customer Support Executive (CSE)

Paraayan is looking for a proactive and customer-focused Customer Support Executive to handle customer queries, order-related concerns, and provide excellent after-sales support across multiple platforms.

Key Responsibilities

· Handle customer queries via calls, WhatsApp, emails, and marketplace chats

· Provide accurate information about products, orders, deliveries, and returns

· Resolve customer complaints in a timely and professional manner

· Coordinate with internal teams (warehouse, logistics, operations) for issue resolution

· Manage order status updates, cancellations, refunds, and replacements

· Maintain proper records of customer interactions and issues

· Follow company SOPs and customer service guidelines

· Ensure high customer satisfaction and positive brand representation

Requirements & Skills

· Freshers welcome — college students/interns with a sharp, intelligent, and quick-learning attitude are encouraged to apply

· Excellent communication skills in both English and Hindi (written and verbal)

· Strong email/mail writing skills — able to draft clear, professional, and error-free emails

· Comfortable handling customer and platform mails/calls, including Blinkit, Amazon, and other marketplace communications

· Basic knowledge of computers, MS Excel, and Google Sheets

· Problem-solving attitude and patience while handling customers

· Ability to multitask and work under pressure

Preferred Qualities

· Customer-centric mindset

· Good listening skills

· Team player with a positive attitude

· Willingness to learn and adapt

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person