Customer Support Executive (CSE)

Customer Support Executive – E-commerce

Location: Rajendra Place, Delhi
Job Type: Full-Time
Experience: 1–3 Years
Salary: ₹15,000 – ₹20,000 per month + Performance Incentives

Job Summary

We are looking for a Customer Support Executive – E-commerce to handle customer queries, provide timely support, and ensure a smooth customer experience on our e-commerce/marketplace platform.

The ideal candidate should have experience in E-commerce Customer Support, Telecalling, or Customer Service, excellent communication skills, good problem-solving ability, and a customer-focused approach.

Key Responsibilities

• Handle inbound and outbound calls from customers.
• Resolve customer queries related to products, orders, payments, returns, cancellations, refunds, and delivery.
• Provide accurate information about products, services, policies, and order status.
• Follow up with customers regarding pending orders, complaints, returns, and other support requests.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain proper records of customer interactions, complaints, and resolutions in the CRM.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up with customers to confirm issue resolution and maintain customer satisfaction.
• Assist customers with basic platform-related queries and navigation.
• Support the team in achieving customer service and calling targets.
• Maintain a positive and professional relationship with customers.

Required Skills & Qualifications

• 1–3 years of experience in Customer Support, Telecalling, Customer Service, or E-commerce.
• E-commerce/Marketplace experience is preferred.
• Excellent verbal communication skills in Hindi and English.
• Strong customer-handling and problem-solving skills.
• Good follow-up and communication skills.
• Basic knowledge of MS Office and CRM software.
• Ability to handle multiple customer queries efficiently.
• Comfortable working with calling and customer service targets.
• Patient, polite, professional, and customer-focused attitude.
• Ability to work independently as well as in a team.

What We Offer

• Salary: ₹15,000 – ₹20,000 per month
• Performance-based incentives
• Career growth opportunities
• Professional and supportive work environment
• Opportunity to work with an E-commerce/Marketplace platform

How to Apply

Interested candidates with relevant experience in E-commerce Customer Support, Telecalling, Customer Service, Order Support, or Marketplace Support can share their updated resume.

Job Location: Rajendra Place, Delhi

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person