Customer Support Executive (CSE)

Customer Support Executive – Job Description

Job Title: Customer Support Executive
Department: Customer Service / Operations
Job Type: Full-Time
Location: Pune
Experience: Freshers

Job Summary

We are looking for a Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, providing product/service information, and ensuring a positive customer experience through phone, email, and chat support. The candidate should possess excellent communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a professional manner.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the concerned department when necessary.
• Provide information about products, services, and company policies.
• Follow up with customers to ensure complete resolution of their concerns.
• Maintain high levels of customer satisfaction and service quality.
• Meet daily productivity and performance targets.
• Update customer information in the system accurately.
• Collaborate with internal teams to improve customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Good listening and interpersonal skills.
• Basic computer knowledge and MS Office proficiency.
• Ability to handle customer complaints professionally.
• Strong problem-solving and decision-making skills.
• Ability to work in a team-oriented environment.
• Positive attitude and customer-centric approach.
• Basic typing and email handling skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person