Customer Support Executive (CSE)

Customer Support Executive

About Hoola Health

Parenting comes with questions, chaos, joy, and more than a few sleepless nights — and through it all, what every parent needs is a support system that just gets it.

Hoola health (formerly babymd) was created to be exactly that.

Our founder, Deeksha Senguttuvan, spent years working in healthcare and technology, but it was her close interactions with parents that revealed the real gap in paediatric care. Families were either navigating large hospitals with long waits and little personal connection, or relying on scattered, inconsistent care. There had to be a better way.

so in 2024, we began with one clinic and a simple mission: to make paediatric care feel closer, calmer, and kinder.

Today, hoola health is a growing network of neighbourhood clinics offering everything from consultations and vaccinations to developmental assessments and therapy services — all under one roof. We're proud to be open 7 days a week, backed by a team that listens first, treats with heart, and partners with parents every step of the way.

Job Description:

We are looking for a Support executive to manage parent communication, appointment coordination, and follow-up support across Hoola Health clinics.This role ensures that parents receive timely assistance, clear communication, and seamless appointment coordination, helping reduce missed appointments and improving the overall clinic experience.

Role & Responsibilities:

• Handle incoming parent calls for pediatric consultations and appointment bookings
• Confirm and coordinate doctor appointment slots across clinics
• Manage appointment rescheduling requests and slot changes
• Conduct appointment confirmation calls to reduce no-shows
• Follow up with parents after consultations to check experience and satisfaction
• Escalate concerns to the clinic or management team when needed
• Maintain accurate interaction records in CRM systems
• Coordinate closely with clinic teams for smooth scheduling and communication

Qualification and Skills:

• Has 1–3 years of experience in customer support, patient coordination, or call center

Operations

• Communicates clearly and empathetically with parents
• Is organized and comfortable managing multiple calls and schedules
• Can coordinate efficiently with clinic teams
• Is comfortable using CRM systems and appointment scheduling tools
• Maintains attention to detail in capturing patient information

Location:Bangalore

Learn More

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person