Customer Support Executive (CSE)

Customer Support Executive – Airtel Gold Voice Process

Process: Airtel Gold – Voice Process
Job Type: Full-Time
Qualification: Graduation Mandatory
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Shift: Rotational Shifts
Salary: Up to ₹15,500 CTC per month, based on interview
Training Duration: 45 Days
Training Stipend: ₹400 per day

Job Overview

We are looking for Customer Support Executives for the Airtel Gold Voice Process. The role involves handling customer calls, assisting with service requests, resolving account and plan-related concerns, and providing quality customer support.

Key Responsibilities

• Handle customer calls and service requests.
• Understand and resolve account and plan-related concerns.
• Provide accurate information and appropriate solutions.
• Maintain professional and courteous communication with customers.
• Ensure quality customer service during every interaction.
• Update customer interaction records as required.
• Follow process guidelines and quality standards.

Eligibility Criteria

• Graduation is mandatory.
• Freshers and experienced candidates can apply.
• Good verbal communication skills.
• Basic computer knowledge.
• Good customer service and customer-handling skills.
• Ability to work in a voice-based customer support environment.
• Comfortable working in rotational shifts.

Training Details

• Training Duration: 45 Days
• Training Stipend: ₹400 per day
• Training and process guidelines will be provided as part of the onboarding process.

Compensation & Work Schedule

• Salary up to ₹15,500 CTC per month, based on interview performance.
• 5 days working.
• 2 rotational week offs.
• Rotational shifts.

Pay: Up to ₹15,500.00 per month

Work Location: In person