Customer Support Executive (CSE)

Customer Support Executive
Benefits: Both-Side Cab Facility and One-Time Meal
Experience: Freshers
Qualification: 12th Pass & Above
Working Days: 5 Days Working
Salary: ₹18,000 – ₹28,000 In-Hand + Incentives
Location: Sector 127, Noida

Roles & Responsibilities

• Handle customer queries through calls, chats, or emails.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer issues in a professional and timely manner.
• Maintain a high level of customer satisfaction.
• Communicate clearly and professionally with customers.
• Maintain accurate records of customer interactions and queries.
• Coordinate with internal departments to resolve customer issues when required.
• Follow company processes, policies, and quality standards.
• Escalate complex issues to the concerned department or senior team members.
• Ensure proper follow-up on pending customer queries.
• Maintain professional behavior and service quality at all times.

Candidate Requirements

• Minimum qualification: 12th Pass.
• Freshers are welcome to apply.
• Good English communication skills are mandatory.
• Good listening and interpersonal skills.
• Basic computer knowledge.
• Strong customer-handling and problem-solving abilities.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team environment.

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• How much do you rate your English communication skill out of 10?
• How many months of experience do you have in calling related roles?
• What's your last in-hand salary ?
• Are you ok with sales role with higher incentives ?

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Noida, Uttar Pradesh 201313 (Preferred)

Work Location: In person