Customer Support Executive (CSE)

Customer Support Executive | D2C Brand

Company: ARGOS
Location: Surat, Gujarat | Experience: 2–3 Years | Job Type: Full-Time

Join Our Customer Experience Team!

We are looking for a Customer Support Executive who is an excellent communicator, customer-focused, and comfortable working in a fast-paced, high-volume D2C environment.

What You'll Do

• Handle customer queries through Calls, WhatsApp & Email.
• Manage orders, deliveries, returns, refunds, exchanges & service requests.
• Resolve customer complaints with a solution-oriented approach.
• Handle a heavy workflow while maintaining response quality and accuracy.
• Coordinate with Sales, Logistics, Operations & After-Sales teams.
• Follow up on pending issues until complete resolution.
• Maintain proper records of customer interactions and complaints.
• Ensure an excellent end-to-end customer experience.

What We're Looking For

• 2–3 years of experience in Customer Support / Customer Service.
• Experience in D2C, E-commerce, Retail or Consumer Brands preferred.
• Excellent verbal & written communication skills.
• Ability to handle high-pressure and high-volume workloads.
• Strong problem-solving, multitasking and follow-up skills.
• Comfortable handling difficult customers professionally.
• Good knowledge of CRM, WhatsApp, Email & order management systems.
• English + Hindi required; Gujarati is an advantage.

Ideal Candidate

Strong Communication | Customer First | Quick Learner | Multitasker | Problem Solver | High-Pressure Performer

Why Join Argos?

• Work with a growing D2C brand
• Fast-paced & dynamic work environment
• Strong learning and growth opportunities
• Exposure to Customer Experience & E-commerce Operations

Salary: As per experience & skills
Location: Surat, Gujarat

Pay: From ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Required)
• Customer retention: 1 year (Preferred)

Location:

• Surat, Gujarat (Required)

Work Location: In person