Customer Support Executive (CSE)

Customer Support Executive – Fully Remote

Location: India (Remote)
Employment Type: Full-time, Permanent
Monthly Salary: ₹43,000 fixed
Working Hours: 42 hours per week
Experience: Freshers and experienced candidates are welcome

About the Role

Hradecco is hiring Customer Support Executives to assist customers through phone calls, email and live chat. This is a fully remote position open to applicants currently residing in India.

We are looking for professional, patient and dependable candidates with strong English communication skills. Previous customer service or BPO experience is welcome but not required.

Key Responsibilities

• Respond promptly and professionally to customer enquiries through phone, email and live chat.
• Understand customer concerns and provide clear, accurate solutions.
• Record customer interactions and case updates in the company’s CRM or ticketing system.
• Escalate complex issues to the appropriate team when necessary.
• Follow customer service procedures and maintain service-quality standards.
• Protect customer information and maintain confidentiality.
• Work effectively with remote team members and supervisors.

Requirements

• Must currently reside in India.
• Strong spoken and written English communication skills.
• Basic computer proficiency and accurate typing skills.
• Good problem-solving, listening and interpersonal skills.
• A reliable laptop or desktop computer.
• Stable high-speed internet connection and a quiet working environment.
• Ability to work 42 hours per week and follow an assigned or rotational shift when required.

Preferred but Not Required

• Previous experience in customer service, BPO, call centre, chat support or email support.
• Familiarity with CRM or customer ticketing systems.

What We Offer

• Fixed monthly salary of ₹43,000.
• 100% remote work from anywhere within India.
• Full-time, permanent employment.
• Opportunity for freshers to begin a professional customer-support career.
• Structured onboarding and ongoing team support.

How to Apply

Submit your application and updated CV directly through Indeed. Shortlisted applicants will be contacted by email regarding the next stage of the selection process.

Important Notice

Applying for this position is completely free. Hradecco does not charge candidates any application, interview, training, registration or placement fees.

Pay: ₹45,000.00 per month

Work Location: Remote