Customer Support Executive (CSE)

Job Description – Customer Support Executive (Experienced – Voice Process)

Company: WoodRock Infotech Pvt. Ltd.

Location: Dehradun

Job Overview

WoodRock Infotech Pvt. Ltd. is looking for experienced Customer Support Executives to join our Voice Process team. The ideal candidate should possess excellent English communication skills, strong problem-solving abilities, and a customer-first mindset.

Shift

Flexible Rotational Shifts

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Resolve customer queries and complaints efficiently.

Deliver exceptional customer service and maintain high customer satisfaction.

Record customer interactions accurately.

Coordinate with internal teams for issue resolution.

Meet daily productivity and quality targets.

Eligibility

Minimum 6 months of BPO/Customer Support experience

Excellent English communication skills

Basic computer knowledge

Flexible to work in rotational shifts

Immediate joiners preferred

Why Join Us?

Career Growth Opportunities

Performance-Based Incentives

Supportive Work Environment

Professional Development

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person