Customer Support Executive (CSE)

Job Summary

We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and drive customer satisfaction. The role involves managing inbound and outbound calls, supporting customers via email/chat, and contributing to sales and retention efforts.

Key Responsibilities

Customer Support (Voice):

• Handle inbound customer calls and resolve queries efficiently
• Make outbound calls for follow-ups, feedback, and lead conversion
• Ensure high-quality customer interactions and accurate call records

Sales & Conversion:

• Convert inquiries into sales and achieve assigned targets
• Upsell and cross-sell products/services
• Maintain and update leads in CRM systems

Email & Chat Support:

• Respond to customer emails and chats promptly
• Provide accurate information and maintain proper documentation

Customer Relationship Management:

• Build and maintain strong customer relationships
• Ensure high customer satisfaction and retention
• Capture and share customer feedback

Reporting & Compliance:

• Maintain daily reports on calls, sales, and follow-ups
• Adhere to company policies, scripts, and escalation procedures

Eligibility Criteria

• Any Graduate / Undergraduate
• Minimum 1 year experience in Customer Service (Voice Process)
• Strong communication skills in English, Hindi, and local language
• Basic computer knowledge (MS Excel, email, CRM tools)
• Good sales, negotiation, and problem-solving skills
• Ability to work under pressure and meet targets

Preferred Skills

• Experience in BPO / Call Centre / Customer Support / Sales
• Familiarity with CRM tools, chat platforms, and ticketing systems
• Multilingual skills are an advantage

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• Kannada (Preferred)
• Malayalam (Preferred)
• Hindi (Preferred)
• Telugu (Preferred)

Location:

• Hosur, Tamil Nadu (Required)

Work Location: In person