Customer Support Executive (CSE)

XELEMENTS HEALTH PVT. LTD. – Healthcare / Medical Devices

CUSTOMER SUPPORT EXECUTIVE

Clinical Operations

LOCATION

Ambattur, Chennai

EXPERIENCE

0 – 2 Year (Freshers Welcome)

WORK MODE

In-Person (Night Shift)

FUNCTION

Patient & Partner Support

JOB SUMMARY

XElements Health Pvt. Ltd. is hiring a Customer Support Executive to serve as the primary point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre-study scheduling and patient briefing, in-study support and troubleshooting, and post-study coordination through report delivery.

Fresh graduates with strong communication skills and an interest in healthcare operations are encouraged to apply. Comfort speaking directly with patients — many of whom may be elderly or anxious — is essential.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for patients throughout the study lifecycle, ensuring a smooth and supportive experience.
• Assist distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding activities.
• Coordinate with internal clinical, logistics, and reporting teams to ensure studies are completed on schedule.
• Maintain accurate records and prepare periodic MIS reports on study volume, turnaround time, and open issues.
• Address patient and partner concerns promptly and escalate clinical or technical issues to the appropriate internal teams when required.

REQUIREMENTS

• Bachelor's degree — Life Sciences, Nursing, Biomedical, Paramedical, or any other discipline.
• Freshers are welcome to apply. Prior internship or project experience in customer support, healthcare operations, clinical coordination, or patient services will be an added advantage.
• Basic knowledge of MS Excel and computer applications.
• Strong written and verbal communication skills with a calm and empathetic approach.
• Good attention to detail and the ability to manage multiple tasks effectively.

PREFERRED

• Interest in healthcare, diagnostics, medical devices, or patient support services.
• Ability to communicate confidently with patients and channel partners.
• Good organizational and problem-solving skills.
• Willingness to learn and work collaboratively with cross-functional teams.
• Exposure to customer service, healthcare projects, or internships will be an added advantage.

LANGUAGE REQUIREMENTS

MANDATORY · 2 + 1

Tamil, English and Hindi — mandatory.

Plus at least one of: Telugu or Kannada.

Contact HR: 8637452328 (Krishnan P)

Candidates fluent in more than one regional language will be given preference.

Pay: ₹15,000.00 - ₹35,000.00 per month

Language:

• Hindi (Required)
• Kannada (Preferred)
• Telugu (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person