Customer Support Executive (CSE)

Chat Process – Customer Support Executive

Job Role: Chat Support Executive
Process: Non-Voice / Chat Process
Location: Bangalore
Employment Type: Full-Time

Job Description:
We are hiring Customer Support Executives for our Chat Process. The selected candidates will be responsible for assisting customers through online chat, resolving their queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer queries through live chat.
• Provide accurate and professional responses to customers.

Eligibility:

• Freshers and experienced candidates can apply
• Resolve customer issues within the defined turnaround time.
• Maintain proper communication and customer service standards.
• Document customer interactions and update relevant information.
• Escalate complex issues to the appropriate team when required.
• Achieve process-related quality and productivity targets.

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Provident Fund

Language:

• Hindi (Preferred)

Work Location: In person