Customer Support Executive (CSE)

Customer Support ExecutiveRole SnapshotLocationNoida, Uttar PradeshExperience0–2 YearsQualification12th Pass / GraduateWork ModeWork from OfficeShiftDay / RotationalSalary₹18,000–₹25,000/monthIncentivesPerformance-based, where applicableThe Role

As a Customer Support Executive, you’ll be the first point of contact for customers. You’ll understand their concerns, provide the right information, resolve queries, and ensure a smooth customer experience.

What You’ll Do

• Customer Support: Handle customer calls, chats, or emails and assist with their queries.
• Query Resolution: Understand customer concerns and provide clear and timely solutions.
• Product & Service Support: Help customers with product, service, order, payment, or account-related queries.
• Follow-ups: Track pending issues and follow up with customers until the query is resolved.
• Team Coordination: Work with internal teams to resolve issues that require additional support.
• Customer Records: Update customer details and maintain accurate interaction records.
• Quality & Performance: Follow company processes and meet quality, productivity, and customer service targets.

What We’re Looking For

• 12th pass / Graduate.
• Freshers are welcome; customer service/BPO experience is an advantage.
• Good spoken Hindi and English.
• Comfortable communicating with customers over calls, chat, or email.
• Basic computer and email knowledge.
• Good listening, communication, and problem-solving skills.
• Positive attitude and willingness to learn.
• Comfortable working in rotational shifts, if required.

What You Get

• Competitive salary
• Performance-based incentives, where applicable
• Training and development
• Career growth opportunities
• Supportive work environment

If you enjoy helping people and solving problems, start your customer service career with us.

Regards,
HARSH TRIPATHI
HR Executive
Contact: 9910784091 (Call/WhatsApp)
Email: [email protected]

Pay: ₹18,550.98 - ₹25,797.94 per month

Work Location: In person