Customer Support Executive (CSE)

Job Description – Customer Support Executive

Designation: Customer Support Executive
Department: Customer Support / E-Commerce
Experience: Fresher & Experienced Candidates Welcome
Location: Indore
Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Executive to handle customer queries related to products listed and sold on various e-commerce platforms. The candidate will be responsible for understanding customer concerns, providing accurate product information, resolving queries, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, chat, email, and e-commerce platforms.
• Resolve queries related to products, orders, delivery, returns, replacements, and product usage.
• Provide customers with accurate information about products available on e-commerce platforms.
• Understand customer requirements and assist them with suitable product information.
• Handle customer complaints professionally and ensure timely resolution.
• Coordinate with the Sales, Dispatch, Warehouse, and E-commerce teams for customer-related issues.
• Follow up on pending complaints, returns, replacements, and delivery issues.
• Maintain proper records of customer queries and resolutions.
• Prepare basic customer support reports and maintain proper documentation.

Required Skills

• Excellent communication skills are mandatory.
• Good English communication skills – both verbal and written – are required.
• Good Hindi communication skills.
• Fresher candidates are welcome to apply.
• Good listening and problem-solving skills.
• Polite, patient, and customer-friendly approach.
• Basic knowledge of MS Excel / Google Sheets.
• Ability to understand product details and explain them clearly to customers.
• Basic knowledge of e-commerce platforms will be an advantage.

Candidate Profile

We are looking for someone who is confident, well-spoken, professional, and comfortable communicating with customers in English. Freshers with good communication skills and a willingness to learn are encouraged to apply.

Key Skills: Customer Support | English Communication | Customer Handling | Query Resolution | E-Commerce | Product Knowledge | Complaint Handling | Follow-up | MS Excel | Coordination

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Life insurance

Work Location: In person