Customer Support Executive (CSE)

Company: Zyrax Fitness
Location: Agra, Uttar Pradesh
Job Type: Full-Time
Experience: Freshers & Experienced Candidates

About the Role

Zyrax Fitness is looking for a Customer Support Executive to handle customer queries, resolve concerns, and ensure a smooth customer experience across WhatsApp, phone, and email.

Key Responsibilities

• Handle customer queries through WhatsApp, calls, and email.
• Resolve customer concerns related to classes, trainers, schedules, payments, and services.
• Coordinate with Sales, Operations, and Trainers for issue resolution.
• Follow up with customers and ensure timely resolution.
• Maintain records of customer interactions and complaints.
• Handle support requests and escalate complex issues when required.
• Collect customer feedback and ensure a positive customer experience.

Requirements

• Candidates with fluent English communication and strong customer-handling skills.
• Graduate/Postgraduate in any discipline.
• Freshers and experienced candidates can apply.
• Strong customer-handling and problem-solving skills.
• Basic knowledge of MS Excel/Google Sheets and email.
• Ability to multitask and work in a fast-paced environment.

What We Offer

• Full-time opportunity with a growing fitness & wellness company.
• Competitive salary and performance-based incentives.
• Learning and career growth opportunities.

To Apply: Send your updated CV to [email protected]

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person