Customer Support Executive (CSE)

Company: Fintas Overseas Private Limited
Job Location: Jaipur, Rajasthan
Job Type: Full-time, Work from Office

Job Description

Fintas Overseas Private Limited is looking for enthusiastic and customer-focused candidates to join our team as Customer Support Executives. The role involves handling customer queries, providing timely assistance, maintaining professional communication, and supporting day-to-day customer service operations.

We are looking for candidates with good communication skills, a positive attitude, and a willingness to learn and grow with the organisation.

Key Responsibilities

• Handle customer queries through chat, email, and other support channels.
• Understand customer concerns and provide accurate and professional resolutions.
• Assist customers with Fintas products, services, orders, payments, and account-related queries.
• Coordinate with internal teams to resolve customer issues when required.
• Maintain proper records of customer interactions and complaints.
• Follow company policies, processes, and customer service standards.
• Ensure timely follow-up on pending customer issues.
• Maintain professional and courteous communication with customers.
• Support daily office and customer service operations as required.

Requirements

• Undergraduate or Graduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Good verbal and written communication skills in English.
• Basic computer knowledge and familiarity with email, chat, and web applications.
• Good problem-solving and customer-handling skills.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team environment.

Compensation

• Freshers: Up to ₹20,000 CTC per month, including performance-linked incentives.
• Experienced Candidates: Up to ₹34,000 CTC per month, including performance-linked incentives.
• Salary will be based on skills, experience, interview performance, and applicable company policies.

Work Schedule

• Day Shift
• Operational Hours: 10:00 AM – 7:00 PM
• Work from Office
• Location: Jaipur, Rajasthan

Interview Process

• Virtual interview process
• Selected candidates will be informed about the next steps after the interview.

Job Type

Full-time | Fresher / Experienced

Work Location

In Person – Jaipur, Rajasthan

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person