Customer Support Executive (CSE)

• Ensure customer queries are responded in time.
• Ensure any grievances of customers are adequately managed to the satisfaction of the customer.
• Ensure that they are up to date on product information so that customers are given correct answers on the product or service that the organisation is providing.
• Maintain detailed record of customer interactions in an excel sheet or the organisation provided tracking tool.
• Follow up with customers to ensure that their issues are resolved satisfactorily.
• Encourage the customers mention good things about the product and service on usage.
• Prepare product manuals as required for the service.
• Prepare FAQs on what can be the expected questions from the customer.
• Skill and train members of the customer service team on product services.
• Conduct weekly simulations of FAQs to ensure that team is prepared on managing a variety of customer queries.
• Ensure that weekly reward and recognition program is conducted so that team is motivated to deal with customer complaints in a judicious manner.
• Highlight any outlier issues with customer to the top management in case the issues come from competitive brands.
• Suggest steps to manage the reputation of the company by taking a sense of the customer queries.

Pay: ₹10,550.98 - ₹29,797.94 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person