Customer Support Executive (CSE)

Customer Support Executive - International Voice Process

This is a Work From Office role with an MNC. Freshers and experienced candidates can apply.

Job Details:

Position: Customer Support Executive

Process: International Voice Process

Location: Chandigarh

Work Mode: Work From Office Only

Job Type: Full-time

Salary: ₹30,000 - ₹33,000 per month

Interview: Walk-in & Virtual

Shift: Rotational Night Shift

Week Off: Rotational

Qualification: 12th Pass or above

Experience: Freshers & Experienced

Joining: Immediate Joiners Preferred

Cab Facility: Available

PF: Available

The job involves handling calls from international customers.

You will speak with customers, understand their queries, provide the required information and help with their concerns.

Good English communication is required for this role. Candidates should be comfortable speaking in English and understanding customers over the phone.

Responsibilities:

• Handle customer calls for the international process.
• Understand customer queries and provide suitable solutions.
• Give correct information to customers.
• Handle customer concerns professionally.
• Maintain proper call quality and customer service standards.
• Follow the process guidelines and company policies.
• Complete assigned performance and quality targets.

Eligibility:

• 12th Pass or above.
• Freshers can apply.
• Previous experience in customer support, BPO or voice process is also considered.
• Good spoken English and listening skills.
• Comfortable with rotational night shifts.
• Comfortable with rotational week offs.
• Immediate joiners will be preferred.
• Candidate should be willing to work from office in Chandigarh.

Interview Process: There will be 3 rounds:

1. HR Round
Basic profile discussion and communication check.

2. Operations Manager Round
Discussion related to the role and customer handling.

3. Assessment Round
Process-related assessment.

Candidates clearing all three rounds will be taken forward for joining.

Benefits:

• Salary: ₹30,000 - ₹33,000 per month
• Cab facility
• PF
• MNC environment
• International customer process

Important: English communication will be checked during the interview and is a key requirement for this position.

Freshers and experienced candidates can apply.

Pay: ₹30,000.00 - ₹33,000.00 per month

Benefits:

• Provident Fund

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person