Customer Support Executive (CSE)

Customer Support Executive – SMB Process

Location: Silk Board, Bengaluru
Job Type: Full-time | On-site
Experience: 0–5 years
Education: 12th Pass or Any Degree
Salary: ₹25,000 – ₹28,000 per month
Hiring: Immediate

Job Overview

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team in Bengaluru. This opportunity is suitable for both freshers and experienced candidates who have good English communication skills and a passion for customer service.

Key Responsibilities

• Handle customer queries through the designated customer support process.
• Provide accurate information and timely resolutions to customer concerns.
• Assist customers with service-related queries and basic troubleshooting.
• Handle queries related to prepaid and postpaid services.
• Understand customer requirements and provide appropriate guidance.
• Maintain professional, polite, and customer-friendly communication.
• Follow process guidelines, quality standards, and company policies.
• Maintain accurate customer information and interaction records.
• Ensure a positive customer experience in every interaction.

Candidate Requirements

• Good English communication skills are mandatory.
• Minimum qualification: 12th Pass or Any Degree.
• Freshers and candidates with 0–5 years of experience can apply.
• Strong verbal communication and customer-handling skills.
• Good listening, problem-solving, and troubleshooting abilities.
• Positive, professional, and customer-oriented attitude.
• Comfortable working in rotational shifts as per business requirements.
• Willingness to work on-site in Silk Board, Bengaluru.

What We Offer

• Salary of ₹25,000 – ₹28,000 per month.
• Full-time employment opportunity.
• Professional and structured work environment.
• Opportunity for freshers to build a career in customer service.
• Opportunity to develop communication, customer-handling, and troubleshooting skills.

Who Can Apply?

Freshers, 12th-pass candidates, graduates, and experienced customer service professionals with good English communication skills are encouraged to apply.

Interested candidates can apply through Indeed. Shortlisted candidates will be contacted for the next stage of the recruitment process.

Work Location: In person