Customer Support Executive (CSE)

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer enquiries and provide accurate information about company services.
• Address customer concerns, complaints, and queries promptly.
• Follow up with prospective and existing customers to ensure proper assistance.
• Coordinate with the Sales, Banking, and Marketing teams to resolve customer issues.
• Maintain customer records, call logs, and follow-up reports.
• Provide regular updates to customers regarding their enquiries and service requests.
• Build and maintain positive customer relationships.
• Support the team in achieving customer service and business targets.
• Ensure professional communication and a high standard of customer service.

Requirements

• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customer queries and resolve issues effectively.
• Good listening skills and a customer-oriented approach.
• Ability to work independently and as part of a team.
• Freshers and experienced candidates can apply.
• Knowledge of Tamil and basic English is preferred.

Salary & Benefits

• Salary: ₹16,000 – ₹25,000 per month
• Attractive performance-based incentives.
• Supportive work environment.
• Opportunities for career growth.
• Training and guidance will be provided.

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person