Customer Support Executive (CSE)

Customer Service Executive – E-Commerce Domestic Process

Job Title: Customer Service Executive
Location: Pune, Maharashtra
Process: E-Commerce Domestic Process
Process Type: Customer Service / Domestic Calling
Salary: ₹20,000 – ₹28,000 per month
Experience: Freshers & Experienced Candidates
Job Type: Full-Time
Gender: Male & Female Candidates

Job Overview

We are hiring Customer Service Executives for an E-Commerce Domestic Process in Pune. The selected candidates will be responsible for handling customer queries, providing accurate information, resolving service-related concerns, and ensuring a positive customer experience.

This is a suitable opportunity for candidates with good communication skills who are interested in building a career in the customer service and e-commerce industry.

Key Responsibilities

• Handle customer queries through calls and other designated communication channels.
• Understand customer requirements and provide appropriate solutions.
• Assist customers with orders, deliveries, returns, refunds, and other service-related queries.
• Provide accurate information regarding products and services.
• Maintain a professional and customer-friendly approach.
• Record customer interactions and update relevant information in the system.
• Escalate complex issues to the concerned team when required.
• Maintain service quality and customer satisfaction.
• Follow company policies, process guidelines, and quality standards.

Eligibility Criteria

• HSC Passed candidates can apply.
• Graduates are preferred.
• Freshers and experienced candidates can apply.
• Candidates should have good verbal communication skills.
• Basic computer knowledge is required.
• Candidates should be comfortable working in a customer service environment.

Required Skills

• Good communication skills
• Customer-handling skills
• Problem-solving ability
• Basic computer knowledge
• Professional attitude
• Patience and active listening
• Ability to work in a team

Salary

₹20,000 – ₹28,000 per month

Salary will depend on candidate experience, communication skills, interview performance, and process requirements.

Job Benefits

• Competitive Salary
• Domestic E-Commerce Process
• Professional Work Environment
• Training & Process Support
• Career Growth Opportunities
• Freshers Can Apply

Candidate Profile

We are looking for candidates who are confident, customer-focused, well-spoken, and willing to build a career in the e-commerce customer service industry.

Immediate Hiring – Limited Openings

Location: Pune, Maharashtra

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Provident Fund

Work Location: In person