Customer Support Executive (CSE)

We are looking for a Customer Support Executive to join our Support team. This role involves handling customer queries, carrier claims, refunds, billing issues, and escalations while taking complete ownership of issues until resolution.

Key Responsibilities:

• Handle customer queries via email, chat, and calls.
• Manage carrier claims, refunds, billing, and escalations.
• Follow up with customers, carriers, and internal teams until resolution.
• Resolve issues related to accounts, billing, integrations, and product support.

Requirements:

• Comfortable handling customer and carrier calls.
• Good problem-solving, listening, and questioning skills.
• Strong follow-up, ownership, and multitasking abilities.
• Quick learner with the ability to understand SaaS, shipping, and carrier processes.

Role: Customer support executive
Employment type: Full-time / Part-time
Department: Support

Pay: ₹28,000.00 - ₹30,000.00 per month

Work Location: In person