Customer Support Executive (CSE)

Job opening with NBFC

Location: Powai

Designation: Customer Support Executive

Salary range between 25,000 to 33,000 in hand per month

Role and Responsibilities:

• Handle inbound and outbound customer interactions via calls, emails, or chat.
• Address customer queries related to banking products, services, accounts, and transactions.
• Resolve customer complaints and grievances in a timely and professional manner.
• Educate customers about company policies, procedures, and service offerings.
• Escalate complex issues to relevant departments and ensure proper follow-up.
• Maintain accurate records of customer interactions and transactions.
• Ensure high levels of customer satisfaction and service quality. Adhere to company guidelines, compliance standards, and service protocols.
• Support customer onboarding and basic account-related assistance.

Interested candidates kindly forward your updated CV on [email protected]

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person