Customer Support Executive (CSE)

Designation: Customer Support Executive
Process: Blended Process (Voice + Non-Voice)
Location: Navi Mumbai
Experience: Minimum 6 Months
Qualification: 12th Pass / Graduate
Shift: 24×7 Rotational Shifts
Shift Duration: 9.5 Hours
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Salary: Up to ₹4.8 LPA

Job Description

We are looking for motivated and customer-focused professionals to join our team as Customer Support Executives. The selected candidates will be responsible for handling customer queries through multiple support channels and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer queries through calls, emails, chats, and other support channels.
• Provide accurate information and resolve customer concerns professionally.
• Maintain a high level of customer satisfaction.
• Follow company policies, processes, and quality standards.
• Escalate complex issues to the appropriate team when required.
• Maintain accurate records of customer interactions.
• Meet assigned productivity, quality, and performance targets.
• Ensure professional and effective communication with customers.

Eligibility & Requirements

• Minimum 6 months of relevant experience in Customer Support / BPO / Voice / Blended Process.
• Candidates must be 12th Pass or Graduate.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Comfortable working in 24×7 rotational shifts.
• Comfortable working 9.5-hour shifts.
• Willingness to work 5 days a week with 2 rotational week offs.
• Strong customer-handling and problem-solving skills.
• Ability to work effectively in a fast-paced environment.

Share the resume-9303800851

Pay: ₹250,000.00 - ₹400,000.00 per year

Work Location: In person