Customer Support Executive (CSE)

About the Company

We are a leading organization in the Electric Vehicle (EV) industry, dedicated to providing reliable and innovative mobility solutions. With a strong focus on quality, customer satisfaction, and technological advancement, we are expanding our service network and looking for skilled professionals to support our growing customer base.

Role Description

• This is a full-time, on-site job.
• Shift Time (2pm-10pm)
• Location is Ultadanga
• The role involves responding to customer inquiries via phone, chat, and email, resolving issues related to scooter rentals, app usage, payments, and account access.
• The Customer Support Executive will guide riders through booking processes, explain rental plans and policies, and ensure timely updates on service requests or technical problems.
• Responsibilities include logging and tracking support tickets, escalating issues to relevant teams when needed, and following up to ensure resolution and customer satisfaction.
• The role also includes gathering customer feedback, supporting process improvements, and maintaining clear, professional communication with riders and partner platforms.
• Manage client dashboard, overdue calling.

Qualifications

• Strong customer-facing capabilities, including Customer Support and Customer Service skills to handle inquiries and issues professionally.
• Ability to maintain high Customer Satisfaction through empathetic communication, problem-solving, and timely resolution of concerns.
• Experience providing Online Support via phone, chat, and email, with accurate documentation of interactions and outcomes.
• Basic Technical Support skills to assist customers with app navigation, scooter usage, and simple troubleshooting steps.
• Clear spoken and written communication skills in English and local languages relevant to the Greater Kolkata Area.
• Comfort working with CRM tools, ticketing systems, and mobile applications in a fast-paced environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple customer requests simultaneously.
• Previous experience in customer support, mobility services, or gig-economy platforms is an advantage.
• Minimum high school diploma; a graduate degree or relevant certification in customer service or communication is a plus.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person