Customer Support Executive (CSE)

We are Hiring: Customer Support Executive

Location: Remote Working Days: 6 (Rotational Week Offs) Shifts: Calls: 10 AM – 7 PM Chats: 8 AM – 12 Midnight

About Us: SuperBottoms started as a cloth diaper brand and has grown into a full kids’ bottom wear brand – diapers, underwear, joggers, and more. We focus on creating comfortable, stylish, and functional essentials for kids. We thrive on experimentation, solving real challenges, and building a fun, innovative workplace.

About the Role: We are looking for a proactive and empathetic Customer Support Executive to provide a delightful experience to our customers. You will handle calls, chats, and emails, resolve queries, provide updates, and assist with post-purchase support.

What You will Do:

• Handle inbound/outbound calls and chats, and respond to emails
• Assist customers with product information, orders, returns/exchanges, and post-purchase support
• Collaborate with logistics, operations, and tech teams to resolve issues
• Document customer interactions and feedback in CRM tools
• Identify recurring issues to help improve processes

What We are Looking For:

• 2+ years of customer support experience in e-commerce (calls & emails)
• Strong verbal and written communication in English
• Experience with CRM/support tools or ticketing systems
• Problem-solving mindset with a customer-first approach
• Ideally, a dedicated workspace and a strong support system at home

Preferred Skills:

• Familiarity with e-commerce processes (orders, returns, shipping)
• Strong rapport-building and empathy-driven communication

What We Offer:

• Growth with a fast-moving D2C brand
• Collaborative, customer-first culture
• Career progression in customer experience and related domains
• Competitive compensation and benefits

Pay: ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: Remote